FAQs

We have answered some common questions here.

If you need to know something else, then please get in touch - phone (09) 265 0300 or email easttamaki@embroidme.co.nz

Can I visit your showroom?

Yes. We are on the Corner of Smales & Springs Roads, East Tamaki, Auckland.
Our official address is 89A Springs Road, but the shop entrance faces Smales Road.

Will my order get to me quickly?

Couriers are working very hard right now and are overwhelmed with work.

Please be patient and expect deliveries to take a little longer than usual, even if your address is close to us.

What happens if there is a problem with my order when I receive it?

Let us know.

How do I work out the size that I need?

Refer to the "getting the right size" option above.

I understand you can brand garments too?

Yes. Our core business is branding.

We have options including embroidery, screen printing, digital transfers, vinyl and dye sublimation.

You need to phone (09) 265 0300 or email easttamaki@embroidme.co.nz and we will step through the process with you.

I need lots of things - can you supply a whole team, department, company, school, organisation?

Yes.

We can talk about quantity discounts for large orders too.

What happens if you can't supply an item that I have ordered and paid for?

We will refund you, unless you would prefer to wait or you would like an alternative garment.

What happens if there is any other problem with your order?

We will contact you and discuss.

It is too hard to measure clothes with a small ruler

We agree.

Come and see us - we have a limited supply of small tape measures and are happy to give you a free one (while stocks last).

Can you add other products as there is something else that I would like to purchase online?

Yes possibly. Let us know what you would like to see on this site.

Are you local?

Yes we are local to East Tamaki, Auckland. We have owned and operated our franchise business in East Tamaki for 15 years.

We have great results when people come to our showroom, see the garments, feel the fabrics, talk to us about colour choices etc. But we have recognised the need for an online presence.

Do you ever run competitions?

Yes we do.

We feature products, run competitions and share some lighthearted moments there.